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Call Center Applications

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NETSER Group supports all of its’ Ericsson-LG branded unified communication systems with a local call center application with a perfect integration. Tegsoft® developed custom made TegsoftCC specifically around client needs.

  • WEB based call center management,
  • Inbound Contact Center
  • Outbound Contact Center
  • Webchat – Web based chat
  • SMS – Bulk SMS Sending
  • CRM – Customer Relations Management
  • Activity Management
  • Requirements Management
  • Social Contact Center
  • Detailed Contact Center Reports
  • IVR – Interactive Voice Response
  • Basic IVR
  • Advanced IVR
  • Programmable IVR
  • TTS – Text To Speech
  • IVR DTMF Reports
  • E-Mail and SMS Modules