News

Netser is now offering a new sales model to companies who would like to be able to renew their communication infrastructure but are holding off because of the current economic crisis. When installments are complete the investor can either chose to purchase outright or continue with a lease structure in which case Netser will update the equipment. When leasing equipment Netser undertakes the maintenance and insurance of all products.

Aktif Bank was founded under the name of Çalıkbank in 1999 and continued to trade under that name until 2007. In 2008 the bank changed its name to Aktif Bank and moved in to a new office block in Zincirlikuyu. Having made the decision to work with Netser in installing a new generation IP phone system in their new building, they installed the same system in all their branches. Aktif Bank Duzce Branch recently went in to service using Avaya IP telephones shortly after Aktif Bank's Adapazari Branch was opened.

With a staff ever increasing in talent and number, Erikli Customer Services has a call centre infrastructure unrivalled in the food and drink sector.

Having been launched in 2002, Erikli Customer Servicers continues to operate with 55 operators and a 10-man management team and handles 2 million calls a year. The call centre is operational 6 days a week 08.00-20.00 and 10.00-18.00 on Sundays. Calls outside of working hours are handled by an automated response system.

The goals put forward by the customer services staff include providing a better service by evaluating customer comments and complaints and forwarding them to the relevant departments, informing customers about the benefits of natural spring water, and creating synergy in the Erikli system by working as a bridge between the consumer and delivery channels. 

The vision of Proarch Professional Architecture is to follow the developments all over the world and apply them as architectural solutions so as to be a leader in modern office and residence design and bring something more to Turkish architecture. The ever forward thinking Proarch Professional Architecture management went with Netser's IP Telephone solution in their Nisantasi office followed by their new offices in Kurucesme.

Be it from a single location or 100 different locations, Netser's expert technical team and more than 100 business partners are at your service 24/7.

In its 20th Year Netser continues to provide over 5000 corporate clients with service all over Turkey.With our staff of voice, data and security systems experts, we are always by your side. 

Today, alongside international banks like Yapi Kredi, Fortis, HSBC and Tekstil Bank, Sise Cam, Anadolu Insurance, Axa Insurance, Coast Guard, Basf Yapi and Fritolay also receive technical support from Netser's technical teams all over Turkey.

The “Fortis IP Conversion Project” in 2007 was successfully completed using the AVAYA NEC CS1000 communication system with a Foum backup, many IP telephone choicse, over 2000 IP telephone sets and a 1000 user unified messaging system (UC CallPilot, Voice, Fax and Desktop). In the second phase of the project a SIP based multimedia system was implemented. This enabled video and voice conference, web collaboration, SIP based soft phones and features like status information to be available to users.

Along with gaining the benefits of a strong communication infrastructure on a single platform, Fortisbank also gained with an increase of staff efficiency and cost saving with voice and video conference systems. They were also able to reach quick, easy and effective solutions through Netser's technical support. 

After the completion of the project, the benefits of IP communication were brought to the branches. The first phase included the conversion of 50 branches to the IP platform. By utilizing IP telephony the branch personnel were able to enjoy the benefits of IP communication along with the ability to communicate with other branches over VOIP and bring communications costs down to a minimum.

Due to the 2009 global financial crisis, 73 more branch conversions were undertaken in able to keep down communications costs while improving the communication infrastructure. A switchboard, servicing and maintenance contract was agreed on a lease basis. In the lease, the conversion was completed with a single payment that also gave a contract of service, maintenance, management, defective product replacement and insurance.At the end of the lease Fortisbank has the option of either purchasing or continuing with the lease.

Due to this project Fortisbank was not only able to renew their communication system but also make great savings on the cost of communication during this time of glocal crisis.

Netser implemented the Umraniye Belediyesi Solution Centre to enable communication and coordination between all of Umraniye's residents. Thanks to 15 Taff telephone units connecting 3 field offices and a central call centre, Umraniye was able to bring the municipality directly to the public. This gave the municipality the potential to offer all their services more efficiently. In addition to this “video chat with the mayor” allowed for residents to be able to reach their mayor directly.

All the sound, data, wired and wireless networking and security technology (sound, data, cabling, firewall and WLAN) infrastructure installation for Atakoy Sinan Erdem Sports Complex was undertaken by Netser. The sports complex will be hosting the 2010 World Basketball Championship. Everyone from members of the press to VIP guests and 16,000 spectators will be able to watch the basketball match with different levels of security, allowing them to connect to the outside world and also follow all the events in the arena as they happen.

Netser has brought Vodasoft a system utilizingutilizing Avaya Nortel Enterprise Solutions products IP PBX CS1K and BCM450 infrastructure over the Contact Centre Manager, Callpilot, CCT (CTI interface) and sound recording applications. Uninterrupted 24/7 call centre services are offered utilizing the secure voice infrastructure. CS1K ve BCM450 allows for load balancing and is able to deal with an ever-increasing capacity requirement, bringing customer satisfaction to the highest level.