Call Centre Applications

As one of the most experienced companies in the voice communication sector, Netser has undertaken many successful call centre projects in the past 20 years.  By creating specialized departments Netser is now able to cater to all its clients call centre project needs – from training and consultancy to the choice of products and solutions, comissioning and integration.

The clients needs are met either through intergrated IVR, Sound Recording and CTI systems from a single brand or by mixing and matching the best of each components from different brands. 

Call centre staff can either be at one central location or can work from multiple locations like home-offices and still be totally integrated in to the system. Users are able to use either desktop phones (digital and/or IP Phones) or software based applications (softphones) to integrate with the system. The system is supported by a voice recording solution that enables recordings of all conversations to be kept for easy access and analysis at one central location.

When customers telephone in to the call centre they are met with an IVR solution with TTS (text to speech) technology. Callers will be able to have their needs answered quickly by inputting specific data which will then connect them to the most appropriate call centre employee. The reporting system – which is the most important part of the call centre solution – enables the logging of call centre employee performance. 

Microsoft CRM and IBM Lotus products are easily implemented with call centre software. Call centre applications offered by Netser support CRM integration. The call centre solution can easily be activated by using the user interfaces supported by the CRM software.

Netser has succeeded in call centre projects by working together with the world's most advanced manufacturers, using their solutions to meet the needs of its clients as well as by making use of not only  the wealth of knowledge Netser itself has amassed on the particular components of the solutions (IVR, Sound Recording, CRM integration etc), but also its business partners and its technical competence.